User Manuals

Why invest in developing quality user manuals?  User manuals are an important asset in your customer retention program.  The user manual is one of the first interactions a customer has with your brand.  Often it can make or break any possibility of having a customer come back.

Organization

We structure your rough material so it is 

easy to read and has a logical flow.

Safety

Important ! You want to make your 

customers aware of any safety hazards.

Touch Points

Introduce the features your customer will 

touch during assembly, use and maintenance.

Use

Increase engagement and retention with 

custom illustrations, graphs and tables.

Care

Provide instructions for Maintenance, Troubleshooting and Technical Specifications.

Replacement Parts

Let your customers know how 

they can get genuine parts.

Reasons for Quality User Manuals

User manuals are very important documents that accompany most products.  They educate your audience on topics such as safety, assembly, use, maintenance and troubleshooting.  In today’s world it is essential to support your customers with user manuals, or guides, that are easy to understand and address what they need to know before they use your product.

Other benefits of having your user manuals professionally developed include avoiding legal issues, saving your employees time and supporting your marketing initiatives and your company’s brand.  All of these factors could have negative financial impact for your company if your user manuals are poorly designed and not easy to understand.

When we develop a user manual we begin by developing a plan that includes, if it exists, review of all existing documentation and related assets.  The next step is to take this information and determine the document structure and what copy, graphics or illustrations are needed.  Our objective is to deliver user manuals that are clear and concise. To achieve this we include images, typically illustrations, that help explain the subject matter visually.  We understand the factors involved with developing excellent, professional user manuals and can take the burden off the shoulders of your employees.